Additional information and exceptions may apply. This content is for information purposes only and should not be considered legal, accounting, or tax advice, or a substitute for obtaining such advice specific to your business. Letting customers know you offer discounts for early payments or charge late fees on overdue invoices may encourage them to make timely payments. If your attempts to collect payment aren’t successful, you have a few options, such as invoice factoring or taking legal action. In this situation, contact your customer about the unpaid invoice as soon as possible. In other cases, customers may not have an issue with the invoice, but rather simply haven’t paid the invoice according to the agreed payment terms. Some disputes can be resolved through discussion, but you may need to escalate to taking legal action to collect payments if you and your customer can’t reach an agreement about the disputed elements of the invoice. This starts with a conversation between you and the customer to determine which elements of the invoice the customer disagrees with. When this happens you’ll need to begin the process of resolving the invoice dispute. Sometimes customers may disagree with an invoice they’ve been issued. What happens when a customer refuses to pay an invoice? The chart below shows some of the common payment terms you may choose. There are many different invoice payment terms, so it’s important to choose the right payment terms for your business. Businesses may also set invoice terms to Net 60 or even Net 90, depending on their preferences and needs. If your invoice is dated March 9, clients are responsible for submitting payment on or before April 8. It’s important to remember that 30 days is not equivalent to one month. It means that a buyer must settle their account within 30 days of the invoice date. Net 30 days (or “N/30″) is one of the most common terms of payment. Then you can decide how long your customer needs to settle an invoice. You might also consider a customer’s credit history when developing payment terms, particularly for large sales. When setting payment terms, consider how to handle late payments. You may choose to collect half of the payment upfront or partial payments over time or require immediate payment upon completion. Your payment terms should specify the amount of time the buyer has to pay for the agreed-upon purchase.Ĭhoose invoicing terms that encourage early payment to maximize your cash position and the likelihood of getting paid. To increase the likelihood of receiving payment on time, provide clear details about payment expectations.
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